Question 1

Where do you deliver?

Accepted Answer

We offer shipping to all locations within the United States.
At this time, we do not provide international shipping outside of the USA.

Question 2

What should I do if my order hasn’t arrived?

Accepted Answer

If your order hasn’t arrived within the expected delivery timeframe and you haven’t received any updates, please start by checking your order tracking. If the tracking information shows any issues, reach out to our customer support team for assistance.

You can contact us by email at support@homehorizon.co.uk or by phone at +13073928672. Our phone lines are open from 9 AM to 5 PM EST, Monday to Friday (closed on weekends). We aim to respond within 24 hours during business hours.

Question 3

How do I track my order?

Accepted Answer

As soon as your order dispatches from our warehouse, you'll receive a confirmation email with a tracking number, allowing you to track the statusand location of your shipment.

Question 4

Is it possible to update my shipping address after placing an order?

Accepted Answer

If you spot an error in your shipping address, please email us asap within 24 hours at support@homehorizon.co.uk, including your name and order number. We’ll do our best to correct the address before your package is dispatched. Once the order has left our warehouse, we can’t guarantee changes, but we’ll make every effort to help.

Question 5

Can I pick up my order directly from your warehouse?

Accepted Answer

Unfortunately, we do not offer a pickup option from our warehouse at this time.

Question 6

Do you accept product returns?

Accepted Answer

Yes, we accept returns in accordance with our 30 Day Return Policy. Items must be returned in new, unused condition and in their original packaging.

If you have any questions about the return process, feel free to email us at support@homehorizon.co.uk or call us at +13073928672. Our phone lines are open from 9 AM to 5 PM EST, Monday to Saturday (closed on Sundays). We aim to respond within 24 hours during business hours.

Question 7

When will I receive my refund?

Accepted Answer

Once we receive and inspect your returned item, your refund will be processed within 10–12 business days, depending on your card issuer’s processing times. Refunds are issued only to the original payment method used at checkout.

Question 8

What’s the process for starting a return?

Accepted Answer

To start a return please email us on support@homehorizon.co.uk. For full information visit us our return policy page.

Question 9

What payment methods do you accept?

Accepted Answer

We accept the following payment methods:

Visa
MasterCard

Question 10

How do I know my transaction is secure?

Accepted Answer

At Home Horizon, we prioritize your security by ensuring every credit card transaction is processed in a protected environment. Our payment system is secured with 128-bit SSL encryption, which you can verify by the padlock icon in the top-left corner of your web browser.

We do not store your credit card details after your order is completed. Instead, your payment information is securely sent directly to our banking partners. You can shop confidently, knowing your credit card or bank account details are safe.

To maintain a secure and smooth shopping experience, Home Horizon uses a payment security screening process. In some cases, we may require confirmation of customer information before processing certain orders. Please ensure your contact details are accurate and current in case we need to reach out for verification.

Question 11

Where is Home Horizon based?

Accepted Answer

We're based out of Connecticut in the USA.

30 N Gould St 35795, Sheridan, WY 82801, United States

Question 12

How can I contact Home Horizon?

Accepted Answer

You can contact us by phone or email:

Phone: +13073928672
Email: support@homehorizon.co.uk
Lines are open between 9am to 5pm EST (except weekends, when we are closed). We aim to respond within 24 hours during our 9am to 5pm EST business hours.

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