Return Policy

At Home Horizon, your satisfaction is our top priority. If you're not completely happy with your purchase, please contact us by phone or email within 30 days of receiving your order to request a full or partial refund, where applicable. See the details below for our full return policy.

Sale and discounted items are not eligible for return or refund.
If your refund is approved, a 25% restocking fee will be applied to the product price, unless the return is due to a product defect or our error.

RETURN POLICY
30-Day Return Policy: You can return your item within 30 days of delivery. Items must be in new, unused condition and returned in the original packaging.

General Return Guidelines:

• Eligibility: Return requests must be made within 30 days of delivery.
• Condition: Items must be unused, undamaged, and in original packaging.
• Proof of Purchase: A valid receipt or order confirmation is required.

Accepted Return Reasons:

• Defective or Damaged Items: If your item is damaged or defective upon arrival, contact our customer support within 30 days to initiate the return process.
• Incorrect Items Received: If you received the wrong item, please notify us within 30 days for a return and replacement.

RETURN PROCESS
To initiate a return, email support@homehorizon.co.uk to request a Return Merchandise Authorization (RMA) and a prepaid shipping label. We aim to respond within 24 hours.

Once you’ve received your RMA and label:

1. Secure the item in its original packaging.
2. Print and attach the shipping label to the outer package.
3. Drop off the return package at the specified location.

Returns sent without prior approval and an RMA number will not be accepted.

Return Shipping Cost

• If the return is due to a product defect or our error, we will cover the return shipping cost.
• For all other reasons, you are responsible for return shipping costs.

REFUNDS
Once we receive and inspect your returned item, we’ll process your refund to the original payment method. Refunds typically take 10–12 business days, depending on your card issuer’s policies.

For refund questions, email support@homehorizon.co.uk. If we’re unable to process the refund back to your original payment method, we’ll issue the refund via bank transfer. 

EXCHANGES
We do not offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order separately. Returns must be initiated within 30 days of delivery.

RESTOCKING FEES
A 25% restocking fee applies to all approved refunds, based on the product price. This fee does not apply to returns resulting from defective items or shipping errors.